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We're working hard on improving the rewards offerings in the FanHub app, so that you can be rewarded for your...
December 19th, 2024 522 views 0 likes
If you made an incorrect purchase, unfortunately we are unable to refund your FanHub points. Sorry for the inconvenience.
December 19th, 2024 406 views 0 likes
If you missed the expiry of your reward and it expired, there is unfortunately no way that we are able...
December 19th, 2024 301 views 0 likes
Sorry to hear your FanHub merch reward has not arrived. Surprise Shirts take care of our fulfillment and shipping. They...
December 19th, 2024 292 views 0 likes
We will reach out to you via email the week before the game with information regarding your tickets. Please be...
December 19th, 2024 252 views 0 likes
Once you have purchased an item, you'll find the code in your wallet items list: Open the item and reveal your code...
December 20th, 2024 326 views 0 likes
Let's clarify an important point: FanHub does not utilise Fan IDs like some other platforms. Despite common misconceptions, FanHub does...
July 1st, 2025 83 views 0 likes
We've introduced a new feature that allows every fan to follow a secondary team in the FanHub app. Previously, this...
September 4th, 2025 53 views 0 likes
If you're having any problems with the redemption of your free Mahou beer. Such as not receiving your refund, or...
October 27th, 2025 51 views 0 likes