No - FanHub can’t see everything you spend.   We’re only aware of the spend amount when you shop with participating LYLTY Partners. We never see what is bought, and we have zero access to your other card transactions. ...

Yes - adding your card is totally safe and secure.    Our technology for adding your card is powered by Fidel API. Fidel takes a security-by-design approach, continuously investing in the technology, processes, and people needed to meet the highest security standards and stay ahead of evolving threats.    If you have specific questions, please reach...

No - adding your card will never trigger a charge. FanHub can’t take payments from your card, as we don’t store your raw card number or ask for details that would allow us to take payment from your card (E.g. CSV/CVV). FanHub only tracks qualifying purchases so you can earn rewards automatically....

Currently you are only able to add one card to your FanHub app.   You can add VISA, Mastercard, and American Express cards to your account.   Your card must be registered in the United Kingdom....

VISA, Mastercard, and American Express cards can all be added to your FanHub profile. Your card must be registered in the United Kingdom....

Our technology for adding your card is powered by Fidel API.    Fidel API is PCI DSS (Payment Card Industry Data Security Standard) Level 1 certified, the highest level of certification in the payment industry. Fidel API undergo annual audits by independent Qualified Security Assessors (QSAs) to validate their controls and ensure they handle cardhol...

Your LYLTY Points will land in your account within 72 hours from the point of payment with a participating LYLTY partner, once the transaction has cleared.   You’ll often get an app notification when you spend, and another once your points are confirmed. If you’ve just added your card to your FanHub profile, notifications may take up to 24 hours to ...

When spending at a participating LYLTY partner, using the card added to your FanHub account, you’ll earn 1% of your spend back in LYLTY Points, rounded to the nearest whole number.   For example, spend £5.20 with a LYLTY partner and you’ll get 5 LYLTY Points....

Fans can earn LYLTY Points directly at their club once they become a LYLTY Partner, whether it be a drink at the bar, a burger at the kiosk, or a match ticket online.   We’re working hard to bring more clubs on board, those with the most fan demand move fastest. If your club isn’t live yet, keep shouting about it - the more noise from fans, the quic...

Our technology for adding your card is powered by  Fidel API .   When you link your card, Fidel works with Visa, Mastercard, and Amex to recognise qualifying transactions at LYLTY Partners. FanHub then rewards you automatically with LYLTY points - no codes, no hassle, just seamless rewards.   If you have specific questions, please reach out to Fidel...

We’re adding new businesses all the time, from local pubs to big national brands.   The more fans shout about a business, the higher it moves up the list - so if there’s a place you want to see, make some noise. Also, tell them to get in touch with us, it will certainly move quickly then!  ...

No - adding your card is optional. You can still check in, make predictions, and log your matchdays as normal.   Adding your card simply unlocks automatic LYLTY Points and extra rewards when you spend with LYLTY partners. ...

No - there’s no cap on how much LYLTY you can earn from your spending.   Every qualifying purchase at a LYLTY Partner will keep adding to your balance, so the more you use your card, the more rewards you rack up....

FanHub only sees the spend amount when you use your card with participating LYLTY Partners.   We never see what you bought, and we can’t track any of your other card transactions. ...

Adding your card to your FanHub profile means you’ll earn LYLTY Points automatically every time you spend with partner brands and clubs - no codes, no hassle.   Those points can be redeemed for real rewards. You’ll also unlock exclusive perks and giveaways that aren’t available any other way....

You can remove your card from your profile at any time in the app - just head to the bottom of the ‘Edit Profile’ screen.   Once removed, your card details are no longer connected to FanHub. ...

FanHub earns commission whenever fans spend with partner brands or clubs. That money goes straight back into funding bigger and better rewards, giveaways, and perks for the community - creating a sustainable rewards ecosystem that keeps growing as more fans become involved. ...

We've introduced a new feature that allows every fan to follow a secondary team in the FanHub app. Previously, this option was only available to FanHub Pro members. Now it's open to everyone.  What does this mean? You can now add a second club alongside your primary team. Many fans support both a first team and their local side, and this update lets...

Managing your matchday memories in the FanHub app is simple. And if you're looking to remove a blurry photo, this guide will walk you through the process step by step. Deleting Photos from Match Stubs Launch the FanHub app and navigate to the 'Memories' tab Select the specific match stub containing the photo you want to delete Tap the plus button lo...

Removing an incorrectly added match is a straightforward process that can be completed in just a few simple steps. Step-by-Step Guide to Remove an Accidentally Added Match Launch the FanHub app on your device Navigate to the 'Grounds' tab at the bottom of the screen Browse through the available leagues and select the specific ground or team Tap the ...

Let's clarify an important point: FanHub does not utilise Fan IDs like some other platforms. Despite common misconceptions, FanHub does not assign individual users a specific Fan ID. This means you won't find a unique ID associated with your account. Quick Profile Access To view and manage your account details, simply tap your profile picture locate...