If you’re having trouble linking your card to the FanHub App, don’t worry — it’s usually a quick fix.

💳 How card linking works

We use Fidel, a trusted and secure card-linking provider, to connect your debit or credit card with FanHub. This lets us track qualifying purchases automatically and award you FanHub Points without any hassle.

🔍 Common issues & fixes
    1.    Unsupported card type
    •    At the moment, only Visa and Mastercard are supported.
    •    If you’re trying to add another card type (e.g. Amex), it won’t work.
    2.    Incorrect details entered
    •    Make sure you’ve entered the 16-digit card number and expiry date correctly.
    •    You don’t need to enter your CVV or PIN.
    3.    Card already linked
    •    If your card is already linked to FanHub (or another Fidel-powered app), you won’t be able to link it again.
    •    Try a different card if you want to use multiple.
    4.    Bank not supported
    •    A very small number of banks don’t yet support Fidel card-linking. If this is the case, the app will tell you at the point of linking.
    5.    Temporary service issue
    •    Occasionally Fidel or your bank may have a short downtime. Wait a little while and try again.