We rely on Opta / Stats Perform for our squad data. They are the best in the business when it comes to accurate sports data. However, if a player has recently signed for the club, it is possible they may not be added to your squad for a few days. If you urgently need this player ahead of your matchday, then simply use the search bar to search for th...

Usually this is caused by your location services settings, which will need to be enabled for the FanHub app.  For iOS: https://support.apple.com/en-us/HT207092 ,  For Android: https://support.google.com/accounts/answer/6179507?hl=en . If you are still having issues, there was a known bug in iOS 15.1 that caused issues with location services access. ...

Where can I check in? You can do a stadium check in when you are at the stadium for a game, or a remote check in if you're watching from home.    Can you check me in? Unfortunately if you were unable to check in, we are not able to manually check you in.  The FanHub app verifies your location to check you in, and we've built the system in such a way...

If you'd like to submit a feature request or let us know of an improvement we can make to the FanHub app, we'd love to hear it!  Simply submit your suggestion on our feedback portal: https://fanhub.canny.io/ ...

You can change your email address by going into the EDIT PROFILE section of the app, and editing the email address field....

We use Opta / Stats Perform for our data supply, the best in the business. In the very rare event a fixture is incorrect, it will be resolved before matchday. ...

Unfortunately, we can't retrospectively check users in at games - sorry! However, you can still add them to your fan stats / memories via the 'add past matches' button on your profile page. These will display as unverified....

If you missed the expiry of your reward and it expired, there is unfortunately no way that we are able to refund your FanHub points. Please ensure that you redeem your reward within the allowed time....

We're working hard on improving the rewards offerings in the FanHub app, so that you can be rewarded for your loyalty.  ...

Once you have purchased an item, you'll find the code in your wallet items list: Open the item and reveal your code when you are ready to order it – and then make sure to copy it. You can copy it by tapping on the code. Then, click redeem now to head to the product page. After that, you’ll need to add the product to your cart and then apply the disc...

You can earn more points in your lineup predictions by using lineup boosts, found in Mystery Packs! Assister: awarded if the player gets an assist in the game. Poacher Point: awarded if the player gets a goal in the game. Super Sub: awarded if the player is the first player to be brought on.  Please note, for the Super Sub, this is awarded for the F...

We're dedicated to building the best app possible for fans to be rewarded. To ensure we're able to keep building new functionality that you have been eager to see, we've made the difficult decision to remove the content feed and activity feed from the app. Our data showed that fans were not getting as much value as we'd like from these features, so ...

You can choose to add an international team in addition to your club by selecting your profile in the top left corner of the app.    Scroll down and you'll see a box with your current club and next to it the option to add an international team too.   ...

We use point-to-point distance to measure miles travelled on FanHub – better known as ‘as the crow flies’. As a result, it’s likely the number will be a bit short of the mileage that Google Maps and similar platforms give, which is able to factor in roads bending, detours, etc....

We perform routine checks of the mileage leaderboard to ensure there is no cheating. If you are caught to be cheating, you will be removed from the leaderboards permanently.  It is not possible to contact us to report potential cheats, but rest assured they will be caught soon! Feel free to name and shame them on socials! ;-) ...

You can choose to remove an international team by selecting your profile in the top left corner of the app.  Scroll down and you'll see a box with your current club and next to it the option to hit the cross on the international team selected, this will remove it. ...

We will reach out to you via email the week before the game with information regarding your tickets. Please be sure to keep an eye on your email (and check your junk folder if you haven't seen it).  This email will let you know how you'll get your tickets. Depending on the club, it may be via post, or via collection. Our rewards do not go through th...

Sorry to hear your FanHub merch reward has not arrived. Surprise Shirts take care of our fulfillment and shipping. They are therefore the right place to raise this issue and will help you out. Please send your order number and mention it's a FanHub reward to: enquiries@surpriseshirts.co.uk      ...

We have been made aware of a number of users experiencing issues with uploading photos to memories. We are planning to revamp memories in Q1 2025, and we will resolve these issues alongside that.  Sorry for the inconvenience, be sure to keep your photos and we'll make it super easy in the future to add them....

You can change your profile picture by clicking your existing profile in the top left hand corner, this will bring you to profile settings where you can change your picture, display name etc. ...

If you made an incorrect purchase, unfortunately we are unable to refund your FanHub points. Sorry for the inconvenience. ...